Performance Management and Improvement
We support business process improvement through organizational and business unit assessments including process mapping, customer feedback, efficiency and effectiveness measures, process redesign and implementation roadmaps. We also conduct research to assess organizational performance and policy implementation.
Greenway Strategy Group offers tools and resources to design employee performance management systems, including position analysis, performance goals aligned to organizational objectives, and employee feedback and coaching.
Martha Taylor Greenway led the first implementations of the Balanced Scorecard in both the nonprofit sector (working with United Way of America) and public education (working with Fulton County Schools.) The Fulton County Schools implementation was awarded the Balanced Scorecard Hall of Fame in 2004, documented in the book Strategy Maps, and featured in a Harvard Business School case. Greenway Strategy Group not only supports the design of Balanced Scorecards, but also supports organizations in using the Balanced Scorecard as a strategy management tool that allows leaders to assess and adjust strategy implementation.